Welcome to shivamratan.com, owned and operated by SHIVAMRATAN (OPC) PRIVATE LIMITED. By accessing or booking our services through this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

1. General

  • These Terms & Conditions apply to all users, customers, and visitors of shivamratan.com.
  • By booking or using our services, you agree to these Terms, along with our Privacy Policy and Refund Policy.
  • We reserve the right to update, change, or modify these Terms at any time without prior notice.

2. Services

  • We provide event planning and celebration packages, including weddings, birthdays, anniversaries, corporate gatherings, and success parties.
  • All services are subject to availability, customization options, and customer requirements.
  • Prices, inclusions, and packages may vary and are subject to change at our discretion.

3. Booking & Payments

  • Bookings are confirmed only after successful payment through our website or approved channels.
  • Customers must provide accurate information while booking (name, contact details, event date, etc.).
  • Any false or incomplete information may result in cancellation without refund.
  • All prices mentioned on the website are inclusive/exclusive of applicable taxes (as specified).

4. Cancellations & Refunds

  • Cancellations are governed by our Refund & Return Policy.
  • Refunds, if applicable, will only be credited to the original payment method within the defined timeline.
  • Non-refundable situations are clearly mentioned in the Refund Policy.

5. Customer Responsibilities

  • Customers are responsible for providing correct event details and requirements in advance.
  • Any changes to the event plan must be communicated promptly and may incur additional charges.
  • Customers must ensure timely availability of venue, guests, or other personal arrangements not covered by our packages.

6. Company Rights

  • We reserve the right to accept or decline any booking at our discretion.
  • We are not liable for delays, cancellations, or service interruptions caused by circumstances beyond our control (e.g., natural calamities, government restrictions, force majeure events).
  • We may update pricing, packages, or services without prior notice.

7. Limitation of Liability

  • While we strive to deliver seamless services, SHIVAMRATAN (OPC) PRIVATE LIMITED shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services.
  • Our liability, in any case, is limited only to the amount paid for the specific booking.

8. Intellectual Property

  • All content on shivamratan.com (text, images, designs, logos, etc.) is the intellectual property of SHIVAMRATAN (OPC) PRIVATE LIMITED.
  • No content may be copied, reproduced, or used without prior written permission.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the jurisdiction of courts located in Chennai, Tamil Nadu.

10. Contact Us

For any queries regarding these Terms & Conditions, please contact us:

📞 7734065682
📧 shivratanpvtltd@gmail.com
📍 Old No-329, New No-126, 1st Floor, Arcot Road, Kodambakkam, Chennai-600024